FAQ

Yes we currently offer free worldwide shipping.

Llenora partners with global merchants in order to provide you with the best prices. This means that your order is shipped from global areas such as Germany, USA, China etc. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all your items at once... They are on the way.

We provide international shipping. We ship to almost every country.

We ship orders oversea by mail service.

After finishing processing your order, we will send it to the shipping company and it will be handled by them. After arriving in your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives in your country.

The shipping time will depend on your exact location. However, it usually takes only 10-15 for shipping to the US and Australia and 15-20 for international shipping. 

We will send you the tracking code of your orders to the email that you filled down when placing your orders. Please note that tracking information will be displayed in 2-5 days after your order. 

Please note that the tracking information will be displayed after 2-5 business days. For the first time, it may take a few minutes to get information from the carrier. Therefore, sometimes you can not find information about your package, please track again later. 

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. All products are listed in US dollar, our system will automatically exchange your currency to make it easy for you when placing your order. 

Our products are listed in US dollar. But our system will automatically convert it for you, don't worry! 

First choose the products you wish the purchase and click "Add to cart". Once you have all desired products you can go to checkout. You will find this on the top right of the screen. Click on it and you will be taken to your shopping cart. Check once more if the sizes are okay and then click "check out". Then fill in your information and pay. That's it! Easy. 

Cancellation must be made within 12 hours of order placement. Send us an email right away (orders@llenora.com) and let us know why you wish to cancel your order. Please make sure that you send the email to the correct address. 

Contact us right away with the correct address. (orders@llenora.com) We are able to make changes up to 12 hours after order placement.