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    WHAT METHODS OF PAYMENT DO YOU ACCEPT? 
    We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (trough PayPal). 
     
    HOW SAFE IS MY PERSONAL INFORMATION? 
    Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
     
    HOW DOES SHIPPING WORK? 
    Llenora partners with global merchants in order to provide you with the best prices. 
    This means that your order is shipped from global areas such as Germany, USA, China etc. 
    Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee. 
    Because we ship from our partners in these countries, your item may take 1-2 weeks to arrive.
    We offer international shipping. Wherever you are, we ship to you! :)
     
    CAN I CANCEL MY ORDER? 
    Cancellation must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order.
    Preorder cancellation time: 24h
    All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
     
    HOW DO I TRACK MY ORDER?
    Once you made a purchase and the purchase has been processed we will send you a tracking code through email. Which you can track here
     
    I ONLY RECEIVED PART OF MY ORDER, WHERE IS THE REST?
    We sometimes use different suppliers which means some orders may not arrive at the same time.
     
    I USED THE WRONG SHIPPING ADDRESS, HELP?
    If you used the wrong shipping address contact us within 24h so we can make changes before your order is processed.